2/25/2024 0 Comments Emerald Knife instal![]() Do you deliver to remote areas in Australia?.Do you deliver to PO Boxes, Military addresses or parcel lockers?.What is SMAI not liable/responsible for?.What is covered by my Transit Insurance?.What if I am not home when my order arrives?.How will I know when my order is on the way?.What services are not included in my shipping cost?.Can I change my delivery address after my order has been placed?.Our staff appreciate your kindness and understanding when making shipping enquiries. We recommend that you conduct regular equipment audits to ensure that all your products are correctly maintained and replaced as required.ġ5th Jan - 2024: No known issues impacting shippingĪdd your item to cart, then proceed to checkout to see your shipping costs.Īll orders leave warehouse within 1-2 business days. Please be advised that it is the responsibility of the purchaser to ensure correct installation and maintenance of the products, and inform further users or clients of proper equipment usage and handling. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Unless otherwise specified on the product page there is a unique product policy, all products have a 3 month manufacturing warranty, starting from date of invoice. The product has not been used for its original intended purpose.If your product turns out to be faulty or damaged, SMAI will repair, replace or refund the item unless (but not limited to): All products sold by SMAI have a manufacturing warranty that covers the structural integrity of the product, and so long as the equipment is fit for its intended purpose (this excludes clearance items).
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